PINEHURST – FirstHealth Moore Regional Hospital, including its Hoke and Richmond campuses, has been recognized as a 2024 Outstanding Patient Experience Award™ recipient by Healthgrades, the leading resource consumers use to find a hospital or doctor.
This award reflects the commitment of FirstHealth’s employees, providers and volunteers to providing an exceptional care experience for patients and their loved ones.
“We are deeply proud to be recognized by Healthgrades as a 2024 outstanding patient experience award recipient for the 17th consecutive year,” said Mickey Foster, MHA, chief executive officer for FirstHealth of the Carolinas.
“Patient experience, satisfaction and safety are the cornerstones of all that we do at FirstHealth, guiding us to continuously strive to serve our community in better ways.”
To identify the top hospitals for patient experience, Healthgrades applies a scoring methodology to ten patient experience measures using Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data submitted by the hospital’s own patients. Survey questions focus on patients’ perceptions of their hospital care, from cleanliness and noise levels to medication explanations and staff responsiveness. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.
“At the heart of this achievement are the dedicated individuals who comprise the FirstHealth family,” added Jonathan Davis, MPH, FACHE, chief operating officer and president of Moore Regional. “Their dedication to delivering compassionate care to those in need is inspiring and serves as the foundation upon which our health system thrives.”
For this annual analysis, Healthgrades evaluated more than 2,500 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2022 to December 2022. Of those hospitals evaluated, Moore Regional outperformed its peers–based on feedback from their own patients–to achieve this award.
“We commend Moore Regional for going above and beyond to provide a best-in-class care experience for patients during their hospital stay,” said Brad Bowman, M.D., chief medical officer and head of data sciences at Healthgrades.
“Moore Regional’s dedication to superior patient care is particularly impressive given recent declines in patient satisfaction scores across the country. We look forward to their continued leadership and commitment to ensuring the health and wellness of all patients.”
Consumers can visit healthgrades.com to learn more about how Healthgrades measures hospital quality.
