Key Phone Numbers
Moore Regional Hospital: (910) 715-1000
Montgomery Memorial Hospital: (910) 571-5000
Moore Regional Hospital-Hoke: (910) 878-6000
Moore Regional Hospital - Richmond: (910) 417-3000
Centralized Scheduling: (910) 715-2778
Pre-Registration
FirstHealth offers pre-registration for patients scheduled for an outpatient service at a FirstHealth hospital or imaging center in Southern Pines or Sanford. Pre-registration allows patients to provide demographic and insurance information prior to their day of service for easy check-in. Please call (910) 715-1139 and have your insurance information ready. Hours: Monday - Friday, 8 a.m. to 5:30 p.m.
Enterprise Scheduling
FirstHealth enterprise scheduling sets the date and time for outpatient services at a FirstHealth hospital or an imaging center in Southern Pines or Sanford. Scheduled services include radiology, respiratory, cardiology, infusions and outpatient procedures. All services require a physician order for scheduling. Call (910) 715-2778 for more information. Hours: Monday - Friday, 8 a.m. to 5:30 p.m
Pay your Bill/Financial Assistance
FirstHealth makes it easy to pay your bill online or receive information about financial assistance.
Medical Records
If you would like copies of your medical records download the appropriate form below, complete it and return it to our medical records office.
English: Request for Medical Records
Spanish: Request for Medical Records
You can also request an amendment or correction to your medical record.
Privacy Concerns
Privacy complaints may be submitted online or by contacting the HIPAA Privacy Office at (910) 715-2434. You can also submit complaints online or amend complaints.
FirstHealth’s Notice of Privacy Practice explains our privacy policies regarding your personal health information and details your health-information rights under HIPAA (Health Insurance Portability and Accountability Act of 1996).
Complaint Procedure
A complaint is an allegation of dissatisfaction expressed by a patient or their authorized representative concerning the quality of service or care provided. Complaints can be submitted by telephone or in writing to the Patient Advocate at:
- Moore Regional Hospital
P. O. Box 3000
Pinehurst, NC 28374
(910) 715-1000
- Montgomery Memorial Hospital
520 Allen Street
Troy, NC 27371
(910) 571-5000
- Moore Regional Hospital - Richmond
925 Long Drive
Rockingham, NC 28379
(910) 417-3000
- Moore Regional Hospital-Hoke
6408 Fayetteville Road
Raeford, NC 28376
(910) 878-6000
To contact DNV GL Healthcare: If your concerns are still not addressed, you are encouraged to contact DNV GL Healthcare to report your concerns regarding patient care and safety. Individuals wishing to file a complaint against a DNV GL accredited hospital, please contact us via email at: hospitalcomplaint@dnv.com Or send via regular mail to:
ATTN: Healthcare Complaints
DNV Healthcare USA Inc
1400 Ravello Dr
Katy, TX 77449
ONLINE COMPLAINT FORM: www.dnvhealthcare.com
(COMPLAINTS HYPERLINK): https://www.dnvhealthcareportal.com/patient-complaint-report)
COMPLAINTS E-MAIL: hospitalcomplaint@dnv.com
COMPLAINTS VOICEMAIL: 866-496-9647
COMPLAINTS FAX: 281-870-4818
Human Resources
Do you work for FirstHealth and need to get in touch with Human Resources? For employment verification and other questions for our Human Resources staff, call 910-715-1350.
Care to Share
Do you have a patient story you'd like to share? Would you like to recognize a doctor, nurse or other employee who provided exceptional care? We'd love to hear it. Share it here.
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