FirstHealth of the Carolinas is licensed for four hospitals with 546 beds in Pinehurst, Troy, Raeford and Rockingham. We offer a variety of hospital-based and outpatient services at our campuses, and we are ready to serve all the medical needs of patients and help support their caregivers. We are guided by our core purpose - To Care for People - and strive to provide high-quality care to all our communities.
Patient ID Bracelet
When you are admitted, you will be given an identification bracelet with your name. Please check to make sure that the information is correct, and do not remove the bracelet until you have been discharged from the hospital. If the bracelet comes off for any reason, notify your nurse and ask for a new one.
Become Informed
- Ask questions when you don't understand or need more information
- Learn as much as you can about your illness, procedure and treatment plan
- Know what medications you are taking and why
- Before procedures or treatment, make sure that your name bracelet has been checked by your care team
- Get the results of any test or procedure - don't be afraid to ask
- Ask a trusted family member of friend to be your support person. They can help:
- Remember questions or concerns
- Make sure your wishes are clear
- Comfort you during stressful times
- Be a second set of eyes and ears for treatment plans
Preventing Infections
Hand washing: Notice whether your caregivers have washed or foamed their hands. Speak up and remind them. Hand washing or using the foam or gel to disinfect your hands is the most important way to prevent the spread of infections.
- Wash your hands often, including before meals and after using the restroom
- Cover your mouth and nose when coughing or sneezing
- Remember that hand washing or hand disinfection is required of all visitors before and after visiting patients
Oral care: Good oral care decreases bacteria in the mouth. Brush your mouth, including your gums, inner cheeks, tongue and teeth at least two times daily while you are in the hospital to reduce the risk of pneumonia caused by oral bacteria entering the airway. Please ask your nurse if you need assistance.
Respiratory Hygiene/Cough Etiquette
To prevent the spread of respiratory illnesses such as colds and flu, follow these measures while you are in the hospital:
- If you (patient, family member, visitor) are coughing or sneezing, cover your mouth and nose, use tissues and wash your hands. Ask a staff member for tissues if you need them and dispose of them in the nearest trash can.
- During periods of increased cases of respiratory infections in the community, you may be asked to wear a mask if you are coughing or have other symptoms. Family members and visitors may be asked not to visit during these times in order to prevent the spread of respiratory illnesses to patients.
Isolation Precautions
Special Isolation Precautions may be used for patients with certain diagnoses and/or infections. These precautions are put in place to protect other patients, hospital staff, visitors and family members. A sign explaining the type of extra precautions will be posted on the door to the patient room. For some infections, such as flu, you will be asked to wear a mask while you are in the room. If a patient is on contact precautions for an infection or history of an infection with bacteria that is resistant to antibiotics (such as MRSA or VRE) anyone entering the room may be asked to wear a gown and gloves. Remove the gown and gloves and wash your hands before you leave the patient room. In some cases, a mask or other protection may be placed on the patient when he or she is leaving the room for a test or procedure. Patients on special isolation precautions should NOT leave their room unless accompanied by a staff member or unless they are given special instructions. Patients and family members/visitors should always wash their hands before they leave a patient room.
Preventing Falls
No two patients are exactly alike in fall and injury risk, and our goal is to keep all of our patients safe and free from injury. It is important to talk openly with your health care team about falls risk and prevention. During your stay, you should:
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Check with your healthcare team to see if there are any limitations to your activity level. For example, some patients may be able to get out of bed only with help.
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Don’t overestimate your ability to be steady when out of bed. Many medications and/ or treatments may make you unsteady and at more of a risk to fall than you may have been at home.
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Call if you need to use the bathroom. Some medications may increase your need to go to the bathroom, and rushing to go to the bathroom, especially at night, increases your chance of falling
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Call when moving or attempting to move with IV poles, or other types of equipment that may require assistance. These can be trip hazards.
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Call for help – using the patient call bell or ask a member of your healthcare team.
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Notify your healthcare team if you have decreased vision, hearing or mobility issues. If you have personal aids such as glasses, hearing aids or a cane, please use them.
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Your healthcare team will monitor and assess for any signs of confusion or weakness that could increase your risk of falling during your stay.
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Keep needed items on your bedside table, within easy reach.
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Watch where you walk and sit. Some of the chairs have wheels and will move if the wheels are not locked.
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Always keep the floor and room free of clutter and use lights moving about the room.
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Always use the handrails located in the hallways and bathrooms.
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Always wear low-heeled, non-skid footwear or hospital-provided non-skid socks when out of bed.
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Always let a member of your healthcare team know of any concerns or hazards.
Rapid Response Team
A Rapid Response Team is a group of nurses, respiratory therapists or doctors who are trained to help when there are signs that a patient is getting sicker. The purpose of a rapid response team is to help before there is a medical emergency such as a heart attack. Rapid response teams take action very quickly when something goes wrong. They may suggest laboratory tests, X-rays, medications or even moving the patient to an intensive care unit. These actions can help patients get better and live longer. Patients and/or family members should notify the nurse or doctors if they feel there are signs that the patient is getting sicker. If further response is needed, the patient/family may call the operator by dialing the number at your facility and asking him/her to call the Rapid Response Team.
- Moore Regional Hospital: (910) 715-4444
- Moore Regional Hospital - Hoke: (910) 878-4444
- Moore Regional Hospital - Richmond: (910) 571-4444
- Montgomery Memorial Hospital: (910) 417-4444
